Refund Policy

Last updated: [Insert date]

This policy explains how refunds are handled for projects with Moiz Raza LLC, operating as Moiz Digital Solutions. We'd rather this be predictable and written down than decided case by case.

Deposits

[Insert your actual policy — for example: deposits paid to secure a project slot and begin scoping are non-refundable once work has started, since this time is reserved specifically for your project.]

Before work begins

If you cancel a project before any work has started, [insert your policy — e.g. any payment made beyond the deposit will be refunded in full].

During a project

If a project is cancelled after work has started, you will be billed for work completed up to that point, calculated at [insert basis — e.g. the agreed project rate or an hourly rate], with any remaining balance refunded.

Completed work

Once a deliverable (such as a completed website) has been delivered, reviewed, and approved by the client, it is considered final and is not eligible for a refund. Any issues should be raised during the review period included in your project scope.

Retainer services

For ongoing services such as SEO or social media management, fees already paid for the current billing period are non-refundable, but you may cancel future billing at any time per the notice period in our Terms of Service.

How to request a refund

Email hello@moizdigitalsolutions.online with your project details and the reason for your request. We aim to respond within [insert timeframe, e.g. 3 business days].

This is a general template. Fill in the bracketed sections with your actual policy and have it reviewed by a qualified lawyer before publishing.