This Refund Policy applies to all services purchased from Moiz Raza LLC, operating as Moiz Digital Solutions. Because we deliver custom digital work rather than physical goods, refunds are handled as follows.
1. One-time projects (web development)
- Before work begins: If you cancel before we start work on your project, any deposit paid is refunded in full, minus any payment processing fees already incurred.
- After work has started: Deposits become non-refundable once work has begun, since they cover time already spent on scoping and initial development. If you cancel partway through a project, you will be invoiced only for work completed, and any amount paid beyond that will be refunded.
- After delivery: Once a website or deliverable has been approved and delivered, payments are final. If the delivered work does not match the agreed written scope, we will correct it at no additional cost rather than issue a refund, unless we are unable to do so.
2. Recurring services (SEO, social media marketing, digital marketing)
- Recurring services are billed in advance for each monthly period.
- You may cancel at any time before the next billing date to avoid future charges; cancellation takes effect at the end of the current billing period.
- Fees already paid for the current billing period are non-refundable once work for that period has started, since the fee covers time, content creation, and management already committed for that cycle.
- If we fail to deliver the agreed scope of work for a billing period (for example, agreed posts or optimizations are not completed), we will either complete the outstanding work or refund the portion of the fee tied to the undelivered work.
3. Ad spend and third-party costs
Any advertising spend paid directly to a third-party platform (such as Meta or Google Ads) is separate from our service fees and is subject to that platform's own refund terms, not ours.
4. How to request a refund
To request a refund, email [ADD YOUR BUSINESS EMAIL HERE] with your name, the service purchased, and the reason for the request. We will respond within 5 business days. Approved refunds are issued to the original payment method within 10 business days.
5. Disputes
If you have a concern about a project or charge, please contact us directly before filing a payment dispute or chargeback — most issues can be resolved faster this way, and it helps us keep serving clients like you.
6. Contact us
Questions about this Refund Policy can be sent to [ADD YOUR BUSINESS EMAIL HERE] or by mail to Moiz Raza LLC, 1500 N Grant St, Ste R, Denver, CO 80203, United States.